Privacy Policy

Your Privacy Matters

At OpenStone New Haven Artificial Grass, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By using our website or services, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, such as when you request a quote, schedule a consultation, or contact us by phone or email. This typically includes:

• Your name and contact information (phone number, email address, mailing address)
• Details about your project (property address, project type, preferences)
• Payment information when you become a customer
• Photos of your property if you choose to share them

We also collect some information automatically when you visit our website, including your IP address, browser type, and pages you view. We use this to improve our website and understand how people find us.

How We Use Your Information

We use the information you provide to deliver the services you request. This includes:

• Providing quotes and scheduling consultations
• Communicating with you about your project
• Processing payments and maintaining records
• Sending you updates about your service or appointment
• Improving our services based on your feedback

We may also use your contact information to send you helpful tips about artificial grass maintenance or special offers, but you can opt out of these messages at any time.

Sharing Your Information

We do not sell your personal information to anyone. We may share your information only in these limited situations:

• With service providers who help us operate our business (like payment processors or scheduling tools)
• With material suppliers when necessary to complete your project
• If required by law or to protect our legal rights
• With your permission for specific purposes like showing your project as a reference

Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences and understand how you use our site. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may limit some features of our website.

We may use services like Google Analytics to understand website traffic patterns. These services may collect information about your visits to our site and other websites.

Protecting Your Information

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encrypting sensitive data, and limiting employee access to customer information.

However, no security system is perfect. While we do our best to protect your data, we cannot guarantee absolute security. You share information with us at your own risk.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. If you want to review or update your information, just contact us and we will help you.

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email we send. Even if you opt out of marketing messages, we may still send you important service-related communications.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or sending you an email. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

OpenStone New Haven Artificial Grass
1175 State St #222, New Haven, CT 06511
Phone: (475) 323-1677
Email: info@newhavenartificialgrass.com